Jobs and Careers at SMEG

JOB TITLE: Logistics Coordinator 

LOCATION: Hybrid with flexible hours – Office located at 590 Belleville Turnpike Bldg. 1 – Kearny, NJ. Two days a week remote - Three days a week on site

EMPLOYMENT CLASSIFICATION: FT/Non-Exempt 

SUPERVISOR: Logistics Manager

JOB PURPOSE: The Logistics Coordinator processes orders and oversees the cycle of order fulfillment.

ESSENTIAL JOB FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential. Receive and process orders from a multitude of customers, including but not limited to

major retailer chains, buying groups and wholesalers. Customers may at times require EDI.

1.     Logistics coordinator will need to have experience with EDI, including set up, orders and invoices processing. Makes sure orders are shipped on time.

2.     Communicates with customers about order status and payment. Creates invoices both in the accounting system and customers’ portals. Request payments when down-payment and payment in full are required before releasing products.

3.     Instructs warehouse to ship orders and to apply labels correctly. Orders labels when necessary.

4.     Obtains estimates for shipping costs and confirms bills match the initial estimate from the freight forwarder.

5.     Works alongside with supply chain coordinator by confirming future needs based on open sales orders.

6.     Works alongside with bookkeepers to verify charge backs, penalties and short payments. Support to dispute charges back is required.

7.     Other tasks required based on specific needs.

EDUCATION AND EXPERIENCE:

•      4 years college degree (Bachelor’s Degree).

•      3-5 years of experience in the same or similar role, in same or similar industry preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

•      Ability to work independently or as part of a team to accomplish work tasks.

•      Highly organized and process driven.

•      Detail oriented.

•      Ability to communicate effectively with all levels of the company.

•      Proficiency in Excel and SAP a must. 

OTHER REQUIREMENTS:

■             Languages English written and spoken

■             Office or other equipment: Computer, Fax, Phone, Copy Machine

■             License None

SUPERVISORY RESPONSIBILITY:

None.

ENVIRONMENT AND PHYSICAL DEMANDS:

This position will require frequent sitting, remaining in a stationary position 99% of the time, talking, hearing, typing, looking at a computer screen 80% of the time, ability to identify and distinguish colors, ability to focus and have depth perception; ability to use hands/fingers to handle or feel; occasional standing, walking, reaching, stooping, kneeling, couching, carrying, pushing and lifting up to 20 lbs. the work environment is quiet with occasional spikes in noise level due to activity in the office.

REQUIRED TRAVEL:

0%

This job description reflects management’s assignment of essential functions; it does not proscribe or restrict other tasks that may be assigned by management. Your signature below simply indicates your acknowledgement of receipt and understanding of this document.

BUSINESS HOURS:

Business hours: Monday – Friday – Hours start at 9am.

Work hours required: 8 hours per day, 40 hours per week.

Lunch break: 30 minutes mandatory – employee can choose to take 1 hour lunch break as long as he/she works 8 hours a day.

Attendance clock in place: employee is required to punch in and out, including while working remotely.

JOB TITLE: Sales Support Specialist 

LOCATION:  Min 3 days a week on site, Kearny, NJ (Tuesday - Thursday) 

EMPLOYMENT CLASSIFICATION: Full-time Regular Employee/Exempt

Start Date: May 2024

SUPERVISOR: SDA Sales Operations Manager

JOB PURPOSE:  As a Sales Support Specialist at SMEG, you will play a crucial role in ensuring the smooth operation of our small domestic appliance (SDA) division. You will be responsible for handling a variety of tasks, including managing returns, addressing customer complaints, creating product set-up sheets, processing/obtaining orders, opening new business accounts, assisting in product launch data collection, assisting NAM’s with their accounts and forms plus ad hoc projects. Your dedication to customer satisfaction and attention to detail will contribute to the success of our sales operations.

SALARY RANGE:   $55K - $65K

BONUS: Discretionary

ESSENTIAL JOB FUNCTIONS:  

1.     Returns Management & Complaint Resolution:

• • Efficiently process and document customer returns, ensuring compliance with company policies and procedures.
  • Work closely with the customer service team to resolve return issues and provide solutions to customers.
  • Address customer complaints in a timely and professional manner, striving for customer satisfaction.
  • Investigate complaints, identify root causes, and implement corrective actions.

2.     Product Set-Up Sheets:

• • Create and maintain product set-up sheets to assist customers and internal teams with product information/pricing. 
  • Ensure accurate and up-to-date information is available for all products.
  • Fulfill asset requests from various departments, including outside vendors and sales, to support product promotion and campaigns.

3.     Order Processing:

• • Process incoming orders from customers and internal sales teams, ensuring accuracy and completeness.
  • Call on independent accounts, discuss new products and answer product related questions. 
  • Communicate order status and delivery information to relevant parties.
  • Advise of order issues, out of stock and eta’s. 

4.     New Business Accounts:

• • Collaborate with the sales team to open new business accounts, including gathering required documentation and conducting necessary verifications.
  • Process account setup and product selection based on customer needs and file documents in SharePoint.
  • Process referrals - either send to other Rep territories or process in house. 

5.     Documentation and Reporting:

• • Maintain accurate records of returns, complaints, orders, and account openings.
  • Maintain accurate folders and files in Share Point and update as needed.
  • Manage authorized dealer list and share with necessary departments.
  • Maintain monthly reports and tracking/uploads as necessary.

Qualifications for Sales Support Specialist:

• Bachelor’s degree in business, or a related field.
• Proven experience in a sales support or customer service role, preferably in the consumer appliance industry.
• Strong customer service skills with the ability to address customer concerns effectively.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Proficiency in using office software and CRM tools – with a focus on Power Point and SharePoint  
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced and dynamic environment.
• Team player with a proactive and customer-centric approach.
• Assertive when necessary.
• Experience with SAP a plus.

Benefits:

·      401(k) Matching

·      Medical & Dental Insurance

·      Paid Time Off

·      FSA

·      Paid Holidays

JOB TITLE: Technical Support Specialist           

LOCATION:  Min 3 days a week on site, Kearny, NJ. Two days remote.

EMPLOYMENT CLASSIFICATION: Full-time Regular Employee/Non-Exempt

Start Date: May 2024

SUPERVISOR: National Service Manager

JOB PURPOSE:  As a Technical Support Specialist for our luxury appliance manufacturing company, you will play a crucial role in providing exceptional technical assistance to our customers and internal teams. You will utilize your expertise to troubleshoot appliance issues, provide solutions, and ensure customer satisfaction. Your dedication to quality service will contribute to maintaining our reputation as a trusted appliance brand.
            

PAY RANGE:   $40 - $45 PER HOUR

ESSENTIAL JOB FUNCTIONS:  

1.Respond promptly to customer inquiries via phone, email, or chat regarding appliance operation, troubleshooting, and maintenance.

2. Diagnose technical issues with appliances remotely, guiding customers through troubleshooting steps.

3. Escalate complex issues to senior technical support staff or engineering teams for resolution.

4. Document all customer interactions, including issues reported, solutions provided, and follow-up actions required.

5. Collaborate with cross-functional teams, including product development, quality assurance, and sales, to address recurring issues and improve product performance.

6. Stay updated on product specifications, features, and troubleshooting techniques through training and self-directed learning.

7. Assist in creating and updating technical support documentation, including FAQs, troubleshooting guides, and knowledge base articles.

8. Provide feedback to the product development team based on customer feedback and recurring issues identified.

9. Ensure compliance with company policies and procedures, including data privacy and security regulations.

10. Uphold the company's commitment to providing exceptional customer service and maintaining customer satisfaction metrics.
 

QUALIFICATIONS FOR TECHNICAL SUPPORT SPECIALIST:

1.Bachelor's degree in engineering, computer science, or a related field preferred or equivalent experience.

2. Proven experience in technical support or customer service, preferably in the appliance industry.

3. Strong technical aptitude and ability to quickly learn and understand complex appliance systems.

4. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.

5. Problem-solving skills and attention to detail, with the ability to analyze and resolve technical issues efficiently.

6. Proficiency in using customer support software and tools, such as CRM systems and ticketing systems.

7. Ability to work independently and collaboratively in a fast-paced environment.

8. Empathy and patience when interacting with customers experiencing technical difficulties.

9. Commitment to continuous improvement and learning in a dynamic technical environment.
 

BENEFITS:

·      401(k) Matching

·      Medical, Vision & Dental Insurance

·      Paid Time Off

·      FSA

·      Paid Holidays