Warranty

Your new product is  with 2-year warranty commenced  from the date of purchase.

1. This warranty only cover products purchased from Dah Chong Hong Ltd. and the Hong Kong authorized retailers in Hong Kong and Macau.
2. Original proof of purchase issued by Dah Chong Hong Ltd. and Hong Kong and Macau authorized dealer is required at the point of service request.
3. Small domestic appliances must be brought to our Service Center for inspection/repair.
4. Maximum warranty coverage for display or showroom sets is 12 months from date of purchase or specified in the purchased invoices.
5. Any alteration or extension of the terms to this warranty by any party other than Dah Chong Hong Ltd. will render the extended warranty period invalid.
6. Dah Chong Hong  Ltd. reserves the right to charge reasonable cost arising from the service request.
7.  Dah Chong Hong Ltd. reserves the right to reject or decline to provide service for products that are out of warranty, or where the product is obsolete and no longer serviceable or replaceable for any reason.
8. Any replaced product or parts shall become the absolute property of Dah Chong Hong Ltd. and must be returned.
9. The warranty does not cover any consequential losses and damages caused directly or indirectly by the products and Dah Chong Hong Ltd.’s liability under this warranty is limited to repairing and/or replacement of defective products only.
10. Dah Chong Hong Ltd. reserves the right to impose additional charges or may refuse to attend to any products installed in locations which are inaccessible and/or hazardous to its service agents.  

EXCLUSIONS

1. Product serial number has been removed, erased or found to have been defaced, altered or tampered with.
2. Products found to have been misused or with installation not in accordance to the Owner's Manual provided and required product specification.
3. Unauthorized tampering and modification of the product.
4. Normal wear and tear, corrosion, rust or stains.
5. Loss, damage or compensation on any content or perishable product stored in any appliances found inoperative for any reasons.
6. Incorrect AC power supply or owner's in-house faulty circuit breaker board.
7. Inappropriate use of domestic appliances in commercial environment such as laundry shop, hotel/hostel, health center, restaurant & others.
8. Damages, scratches, dents or missing parts found after delivery. It is the owner's responsibility to check thoroughly for product defects before accepting delivered goods.
9. Water filters, plastic containers, drawers, shelves, hose, trays and accessories.
10. Damages caused by accident, fire, flood or natural disaster.
11. Periodic general cleaning, servicing and maintenance of product.
12. Proudct installed in boats or caravans.