Manufacturer Warranty

TERMS AND CONDITIONS OF WARRANTY VALID FOR SMEG HOUSEHOLD APPLIANCES INSTALLED IN AUSTRALIA

Smeg products are covered by a Warranty in addition to all rights available to you by statute.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

MAJOR APPLIANCES:

Classic: The Warranty is for a period of two years (24 months) from the date of purchase for Parts and Labour, however, Dishwashers will have a 10 Year Parts and Labour Warranty on the Electric Wash Motor.

Other: All Agency appliances including from the Dolce Stil Novo, Linea, Portofino, Victoria, FAB refrigeration and Diamond dishwashers collections have a 5 year parts and labour warranty.

Laundry: The Warranty period for Front load washers and dryers will carry a full 5 year warranty and a 10 year parts and labour warranty on the Electric Wash Motor only.

Refrigeration appliances will have an additional three years (36 months) Warranty, after the initial 24 months, for Parts only on the Sealed System eg; compressor, condenser, evaporator, filter dryer and pipe work, subject to the following conditions;

The conditions mentioned above are;

1.     that the purchaser carefully follows all instructions packed with the product;

 2.     that the purchaser carefully follows the installation instructions provided and complies with the electrical wiring regulations, gas and/or plumbing codes;

3.     that the purchaser carefully follows the instructions provided in the owner’s handbook relating to the proper use and care of the product and does not use the product for any purpose other than the Domestic, indoor use, for which it has been designed.

4.     that the product was purchased and installed in Australia;

5.     that this Warranty does not extend to;

 a)     Optional glass lids for cooktops apart from claims which relate to mechanical or physical damage thereof at the date of purchase;

b)     Light globes (with the exception of microwave oven globes);

c)     Damage to ceramic glass caused by liquid or solid spillovers, lack of maintenance or impact. Please read the booklet explaining about liquids containing sugar;

d)     Damage to the surface coatings caused by cleaning or maintenance using products not recommended by the owners handbook;

e)     Defects caused by normal wear and tear, accident, negligence, alteration or misuse.

f)      A product dismantled, repaired or serviced by any serviceperson other than an authorised employee or agent of Smeg  Australia Pty Ltd;

g)     The servicing of Freestanding Microwaves under this Warranty does not cover in home service and is limited to the appliance being taken to the nearest Service Agent.

h)     The provision of service under this Warranty is limited by the boundary of the nearest agent’s area. Travelling cost incurred for service outside this area is not covered by this Warranty and will incur commercial cost to be paid by the customer regulated by the number of kilometres travelled beyond the service area.

For service, please contact your local Smeg Australia Pty Ltd office or dealer/retailer from whom you purchased the product. If you are  unable to establish the date of purchase, or if the fault is not covered by this Warranty, or if the product is found to be in working order, you will be required to bear all service call charges. 

SMALL APPLIANCES:

For our Small Appliance range, the following warranty periods apply from the date of purchase:

Bench stand mixer - Domestic use (5 year replacement warranty, 10 year motor warranty) 

Bench blender - Domestic use (2 year replacement warranty)

Coffee machine - Domestic use (2 year replacement warranty)

Coffee grinder - Domestic use (2 year replacement warranty)

Beans on board coffee machine - Domestic use (3 month replacement warranty, 2 year repair warranty)

Fully automatic coffee machine - Domestic use (3 month replacement warranty, 2 year repair warranty)

Hand blender - Domestic use (2 year replacement warranty)

Hand mixer - Domestic use (2 year replacement warranty)

Juicers - Domestic use (2 year replacement warranty)

Kettles - Domestic use (2 year replacement warranty)

Milk frother - Domestic use (2 year replacement warranty)

Toasters - Domestic use (2 year replacement warranty)

The conditions mentioned above are;

1. that the purchaser carefully follows all instructions packed with the product;

2. that the purchaser carefully follows the installation instructions provided and complies with the electrical wiring regulations, gas and/or plumbing codes;

3. that the purchaser carefully follows the instructions provided in the owner’s handbook relating to the proper use and care of the product and does not use the product for any purpose other than the Domestic, indoor use, for which it has been designed.

4. that the product was purchased and installed in Australia;

5. that this Warranty does not extend to; a) Damage to the surface coatings caused by cleaning or maintenance using products not recommended by the owners handbook; b) Defects caused by normal wear and tear, accident, negligence, alteration or misuse. c) A product dismantled, repaired or serviced by any serviceperson other than an authorised employee or agent of Smeg Australia Pty Ltd; d) The provision of service under this Warranty is limited by the boundary of the nearest agent’s area. Travelling cost incurred for service outside this area is not covered by this Warranty and will incur commercial cost to be paid by the customer regulated by the number of kilometres travelled beyond the service area.

For warranty and/or service, please contact your local Smeg Australia Pty Ltd office (listed below) or retailer from whom you purchased the product. If you are unable to establish the date of purchase, or if the fault is not covered by this Warranty, or if the product is found to be in working order, you will be required to bear all service charges.

CONTACTS:

SYDNEY – HEAD OFFICE Tele. (02) 86674822. Fax. (02) 86674800

QUEENSLAND Tele. (07) 32660444. Fax. (07) 32667511

NEWCASTLE Tele. (02) 49609266. Fax. (02) 49609277

CANBERRA (Contact Wagga Wagga) Tele. (02) 69228600. Fax. (02) 69228611

WAGGA WAGGA Tele. (02) 69228600. Fax. (02) 69228611

VICTORIA Tele. (03) 90941999. Fax. (03) 90941990

TASMANIA Tele. (03) 63348166. Fax. (03) 63348177

SOUTH AUSTRALIA Tele. (08) 83461888. Fax. (08) 83401034

WESTERN AUSTRALIA Tele. (08) 93898000. Fax. (08) 93898088