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Customer Service

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Customer service | Smeg Australia

Our Service Teams

As a family-owned company, we pride ourselves on treating our customers as family and going that extra mile to provide the best level of service we can. Smeg Australia personnel and its network of agencies around the country, have together amassed over 1,000 years' experience with the brand so we have a wonderful team on-staff to manage your enquiries.

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NSW: SMEG AUSTRALIA

VIC: ALANTIN APPLIANCES

QLD: WOOD ENTERPRISES

ACT: DBS APPLIANCE SERVICE

SA: PRESTIGE APPLIANCES

WA: METROPOLITAN APPLIANCES

TAS: ALDERSON AGENCIES

NT (ELECTRICAL): NT APPLIANCE SPARES & REPAIRS

NT (GAS): DARWIN'S GASMAN

NT (ALICE SPRINGS AREA): AJ SERVICES

 

 

Smeg Service

We have qualified technicians servicing Smeg appliances around the country. We are also one of the few companies which run apprenticeship schemes and mentor our new technicians in all areas of service. A Smeg technician will not only have experience, but will also be able to service the whole range of kitchen appliances including ovens, cooktops, rangehoods, refrigerators and dishwashers. When you call or email Smeg service, you'll get through to our in-house team who will be able to give you the best advice for your issue, or organise a service call. Smeg service

Warranty & Product Registration

Please note: Product registration isn’t required unless you’re entering a promotion that offers an extended warranty. However, we highly recommend keeping your receipts for all appliances, big or small, in case you ever need to make a warranty claim.

Frequently Asked Questions

Frequently asked questions section give you easy access to helful advice about possible causes and solutions to the most common issues you may encounter with your appliance.

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Service and Spare Parts department

For help, support and advice about Smeg home appliances get in contact with our Service and Spare Parts Departments. 

 

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Spare parts

Smeg has a dedicated team on staff to manage the several thousand spare parts we hold at our Sydney Warehouse.

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Instruction manuals

Find instruction manuals in a variety of languages.

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    SMEG Australia Pty Ltd Head Office:

    1/4D Huntley St, Alexandria, NSW 2015 Australia - Phone +61 02 8667 4888 - Email [email protected]

    SMEG Australia Pty Ltd Warehouse, Service and Spare Parts:

    Warehouse 5B & 5C, Ingleburn Logistics Park, 45-47 Stennett Road, INGLEBURN, NSW 2565 - Phone +61 02 8667 4833 - Email [email protected]