• Start promotion: 1 April 2025
• End promotion: 30 April 2025

Receive a complimentary full 5-year warranty (3 years standard + 2 years free extension) with registration on all Smeg cooker models purchased between 1 April and 30 April 2025 from participating retailers in South Africa.

Promotion Terms & Conditions
Please take a moment to read through these Promotion Terms & Conditions carefully. By participating in this offer, you acknowledge and agree to be bound by the Terms & Conditions set out below. If you do not accept these terms, we kindly ask that you refrain from participating in this promotion.

1. Promotion Overview

1.1 Smeg is offering a full five-year warranty (3-year standard + 2-year free extension) on all new Smeg cookers purchased during the promotional period.
1.2 This promotion is valid for purchases made between 1 April – 30 April 2025 from participating retailers in South Africa.

2. Eligibility Criteria

To qualify for the extended warranty, customers must – failing which, the warranty will not be valid or recognised by Smeg's Service Department:

2.1 Purchase a new Smeg cooker from participating Smeg retailers within the promotional period.
2.2 Register their appliance via the Smeg website under ‘Register My Appliance’ within 100 days from date of purchase.
2.3 Retain their original proof of purchase (invoice), which clearly indicates the date of purchase within the promotional period.
2.4 Present this proof of purchase when making a warranty claim in years 4 and 5.
2.5 The extended warranty is valid only for appliances installed and used within the Republic of South Africa.
2.6 Service calls must be logged directly with the Smeg Service Centre. Proof of purchase will be required at the time of logging the call. Claims will only be honoured through Smeg’s authorised Service Centre.

3. Redemption & Warranty Claims

3.1 Customers must provide their original proof of purchase (invoice) when making a claim under the extended warranty.
3.2 The standard Smeg Warranty Terms & Conditions apply, covering defects in materials and workmanship under normal domestic use.
3.3 The warranty does not cover misuse, accidental damage, or unauthorised repairs/modifications.

4. General Provisions

4.1 The extended warranty offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
4.2 The offer is valid only with full payment (no reserved or deposit-only sales).
4.3 The Promoter reserves the right to verify eligibility and may refuse a claim if the required documents are not provided or if fraudulent activity is suspected.
4.4 The Promoter will not be held responsible for lost, late or misdirected claims.

5. Legal & Consumer Protection

5.1 These Terms and Conditions will be governed by and construed in accordance with the laws of the Republic of South Africa.
5.2 The provisions herein must be read with the Consumer Protection Act 68 of 2008, where applicable.
5.3 All participants agree to indemnify the Promoter against any claim, liability or damages arising from participation in this promotion or use of the product.
5.4 The Promoter reserves the right to amend, suspend or terminate the promotion or its terms at any time without prior notice.

6. Privacy and Information Use

6.1 Personal information provided will be processed in accordance with the Protection of Personal Information Act 4 of 2013.
6.2 By claiming the warranty extension, the participant consents to the use of their data for processing and tracking purposes.

7. Contact Information
For enquiries relating to the promotion or Smeg products, customers may contact:

Telephone: 0860 102 984
Email: service@smegsa.co.za
Office Hours: Monday–Friday (08:00–16:30), Saturday (09:00–14:00). Closed on public holidays

8. Definitions and Interpretation

In these Terms and Conditions, unless the context indicates otherwise:
8.1 “The Promoter” means Smeg South Africa (Pty) Ltd, registration number 1989/003698/07.
8.2 “The Offer” means the two-year warranty extension granted in terms of this promotional campaign.
8.3 “User” means the person who has purchased and operates the qualifying Smeg cooker.
8.4 A reference to any one gender shall include the other genders.
8.5 A reference to the singular includes the plural and vice versa.
8.6 A reference to a person includes any natural or juristic entity, including a company, partnership, or trust.
8.7 Clause headings are for reference only and do not affect the interpretation of these Terms and Conditions.
8.8 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, such term shall be severed, and the remaining provisions shall remain in full force and effect.
8.9 These Terms and Conditions form the entire agreement between the Promoter and the User in respect of the promotion and supersede any previous agreements or understandings.

9. General

9.1 A copy of these Terms and Conditions can be accessed from the Promoter’s website at www.smeg.com/za/promotions
9.2 These Terms and Conditions will be interpreted and construed in accordance with the laws of the Republic of South Africa. All information relating to this Promotion and published on any promotional material will form part of the Terms and Conditions of entry.
9.3 These Terms and Conditions (including any amendments made from time to time) and any policies referred to herein shall constitute the full agreement between the Promoter and the Participant and will be binding on the parties. No other warranty or undertaking is valid, unless contained in these Terms and Conditions.
9.4 As far as the law allows, all warranties and representations in relation to the Promotion not set out in these Terms and Conditions (whether express, implied or tacit) are hereby excluded.
9.5 The Promoter will not be liable for any misrepresentation and/or false expectation perceived by the Participant in relation to the Promotion and confirms that any illustrative images used in marketing material are for demonstration purposes only.
9.6 The Participant may not cede, assign or otherwise transfer any of its rights and obligations in terms of these Terms and Conditions to any third party.
9.7 If any term or condition contained herein is declared invalid, such term and/or condition will be deemed to be severed from the agreement and the remaining terms and conditions will remain in full force and effect.
9.8 No variation, addition, deletion, or agreed cancellation of these Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
9.9 No indulgence, extension of time, relaxation or latitude which any party may show, grant or allow to the other shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
9.10 The Promoter reserves the right to amend, modify, change, postpone, suspend or cancel this Promotion without notice at any time, for any reason which the Promoter reasonably deems necessary. In the event that the extended warranty cannot be honoured despite the Promoter’s reasonable endeavours, the Promoter reserves the right to offer an alternative of equal value.
9.11 The Promoter reserves the right to terminate the Promotion immediately and without notice. In the event of such termination, as far as the law allows, all participants acknowledge that they will have no recourse against the Promoter, its associated companies (directors, officers and employees), agents and suppliers, in respect thereof.
9.12 The Promoter reserves the right to disqualify any claim if fraud or cheating is suspected, including without limitation, through the manipulation of documentation or submission of falsified data.
9.13 By participating in this Promotion, participants agree to accept and be bound by these Terms and Conditions and hereby warrant that all information submitted to the Promoter is true, current, and complete.
9.14 For all queries in respect of this Promotion, please contact the Promoter’s head office on 011 463 1016 or via email at jhbinfo@smegsa.co.za