Receive a FREE Smeg Whistling Kettle with all new Smeg Cookers purchased between 01 May and 31 July 2025 from participating retailers in South Africa.

Promotion Terms & Conditions
Please take a moment to read through these Promotion Terms & Conditions carefully. By participating in this offer, you acknowledge and agree to be bound by the Terms & Conditions set out below. If you do not accept these terms, we kindly ask that you refrain from participating in this promotion.

1. Promotion Overview

1.1 The Organiser of the promotion is Smeg South Africa, Registration number: 1989/003698/07 (herein referred to as ‘The Promoter’)
1.2 This gift with purchase promotion (herein referred to as ‘The Offer’) is valid from 1 May 2025 to 31 July 2025 or while stocks last.
1.3 ‘The Offer’ includes a free Smeg Whistling Kettle (CKLW2001) with purchase on all Smeg cookers and, is not exchangeable, transferable and may not be redeemed for cash and/or other Smeg products.
1.4 ‘The Offer’ will be available in a selection of colours. While every effort will be made to provide the customer’s preferred colour, this is subject to stock availability at the time of fulfilment. If the selected colour is unavailable, the customer will be required to choose from the remaining available options. No backorders or deferred deliveries will be accommodated for out-of-stock colours.
1.5 Once a colour has been selected and ‘The Offer’ has been fulfilled, no exchanges or colour substitutions will be permitted.
1.6 In the event that ‘The Offer’ is not available, ‘The Promoter’ reserves the right to substitute ‘The Offer’ with an alternative gift with purchase, equal in value (RRP)

2. Eligibility Criteria

To qualify for ‘The Offer’, customers must adhere to the following:

2.1 Purchase any new Smeg cooker from participating Smeg retailers within the promotional period.
2.2 Retain the original proof of purchase (invoice), clearly indicating the date, product model, retailer, and purchase amount.
2.3 To redeem 'The Offer' and facilitate the delivery or collection of the gift, participants will be required to complete the online claim form available on 'The Promoters' website. Information on how to redeem 'The Offer' is outlined below and forms part of these Terms and Conditions.
2.4 Failure to adhere to these clauses (2.1 - 2.3) will result in ‘The Offer’ not being recognised by ‘The Promoter’.

3. Redemption & Claims Process

3.1 To redeem ‘The Offer’ participants are required to complete the online claim form directly via the ‘The Promoters’ website www.smeg.com/za/promotions on or before the redemption closing date on 31 August 2025. Any claims received after ‘The Offer’ closing date will not be considered. Strictly no exceptions will be entered into. ‘The Promoter’ accepts no responsibility for lost or misdirected or delayed entries.
3.2 Participants will also be required to upload a clear copy of original invoice to validate purchase and facilitate delivery or collection of gift.
3.3 Additional information such as name, surname, contact number and e-mail address will additionally be required to complete the online claim form.
3.4 In accordance with the confidentiality policies and practices of ‘The Promoter’, none of the claim details of any participant in the promotion will be disclosed or used by ‘The Promoter’ for any purposes other than to facilitate delivery of ‘The Offer’ and in accordance with clause (3.8) below. By processing your claim and accepting the terms of this agreement, it would constitute an express consent to process your personal information for the purposes of this Promotion.
3.5 Once the online claim form has been completed in full and the required original invoice has been submitted, participants will receive a confirmation notification acknowledging receipt for verification purposes.
3.6 Due to high volumes validation on proof of purchase may take up to 30 working days. ‘The Promoter’ accepts no responsibility for lost, misdirected or delayed claim redemptions.

3.7 Once verified qualifying participants will be notified by ‘The Promoter’ directly and may then choose to collect ‘The Offer’ from either of the below listed Smeg Showrooms nationally within 3-4 business days OR request delivery to a specified address:
 

• Smeg Showroom, Cape Town: Shop 2A, Waterway House, 3 Dock Rd, Victoria & Alfred Waterfront
• Smeg Showroom, Johannesburg: Bryanston Boulevard, 2985 Winnie Mandela Dr, Bryanston, Sandton
• Smeg Warehouse, Johannesburg: Unit 1 Linbro Logistics Park, 1st Avenue, Ext 1. Linbro Park, Sandton
• Smeg Showroom, Umhlanga: Shop 3, Beacon Rock, 21 Lighthouse Rd, Umhlanga, KZN

3.8 Participants acknowledge and accept that ‘The Promoter’ will utilize a third party (‘The Promoters’ authorized agent/s”) for delivery of ‘The Offer’ and shall provide the participant’s information to such third party for the express purpose of contacting the participant for delivery of ‘The Offer’.

4. General Provisions

4.1 ‘The Offer’ is non-transferable, non-exchangeable, and cannot be redeemed for cash.
4.2 The offer is valid only with full payment (no reserved or deposit-only sales).
4.3 The Promoter reserves the right to verify eligibility and may refuse a claim if the required documents are not provided or if fraudulent activity is suspected.
4.4 The Promoter will not be held responsible for lost, late or misdirected claims.
4.5 Information regarding ‘The Offer’ that is published on authorized advertising material will also form part of the Terms and Conditions of ‘The Offer’. In the event of any conflict between such advertising material and these Terms and Conditions, these Terms and Conditions shall prevail.
4.6 This promotion is valid only on new Smeg cookers purchased through participating authorised retailers during the promotional period. It is not applicable to any B-grade, open-box, or clearance units purchased from the Smeg Outlet Store or any other unofficial sales channels.
4.7 ‘The Promoter’ reserves the right to change or terminate ‘The Offer’ at any time without notice, if deemed necessary in its opinion and if circumstances arise outside of their control. In the event of such change or termination, all participants agree to waive any rights that they have in respect of this promotional offer and acknowledge that they will have no recourse against ‘The Promoter’ or its agents.
4.8 Neither ‘The Promoter’, its agents, its associated companies, nor any directors, officers, or employees of such, shall be liable for any loss or damage, whether direct, indirect, consequential, or otherwise arising from any cause whatsoever, which may be suffered by a participant resulting from the participation in this promotion or the use of ‘The Offer’ thereof.
4.9 In the event of a dispute regarding any aspect of ‘The Offer’, redemption process and/or these Terms and Conditions, the decision of ‘The Promoter’ shall be sole adjudicator of the dispute and ‘The Promoter’s’ decision shall be final.

5. Product Usage

5.1 The Product is to be used for its intended purpose only.
5.2 Use of the Product is solely at the discretion, liability, risk and responsibility of the User and/ or person(s) in control of the Product at any said time.
5.3 SMEG accepts no liability for inter alia:
   5.3.1 Any loss and/or harm of any nature resulting from and/ or occurring during the        use of the Product by any User and/ or person(s) in control of the Product at any said time;
   5.3.2 Any damage of any nature resulting from and/ or occurring during the use of the Product by any User and/ or person(s) in control of the Product at any said time; and
   5.3.3 Any injury and/ or death resulting from and/ or occurring during the use of the Product by any User and/ or person(s) in control of the Product at any said time.
   5.3.4 The User acknowledges the risks and/ or responsibilities associated with the use of the Product and is to exercise the due care and caution required when using the Product.

6. Legal & Consumer Protection

6.1 These Terms and Conditions will be governed by and construed in accordance with the laws of the Republic of South Africa.
6.2 The provisions herein must be read with the Consumer Protection Act 68 of 2008, where applicable.
6.3 All participants agree to indemnify the Promoter against any claim, liability or damages arising from participation in this promotion or use of the product.
6.4 The Promoter reserves the right to amend, suspend or terminate the promotion or its terms at any time without prior notice.

7. Privacy and Information Use

7.1 Personal information provided will be processed in accordance with the Protection of Personal Information Act 4 of 2013.
7.2 By claiming the warranty extension, the participant consents to the use of their data for processing and tracking purposes.

8. Contact Information
For enquiries relating to the promotion or Smeg products, customers may contact:

Email: [email protected]
Web: www.smeg.com/za/promotions

9. Definitions and Interpretation

In these Terms and Conditions, unless the context indicates otherwise:

9.1 “The Promoter” means Smeg South Africa (Pty) Ltd, registration number 1989/003698/07.
9.2 “The Offer” means free Smeg Whistling Kettle (CKLW2001) granted as gift with purchase in terms of this promotional campaign.
9.3 “User” means the person who has purchased and operates the qualifying Smeg cooker.
9.4 A reference to any one gender shall include the other genders.
9.5 A reference to the singular includes the plural and vice versa.
9.6 A reference to a person includes any natural or juristic entity, including a company, partnership, or trust.
9.7 Clause headings are for reference only and do not affect the interpretation of these Terms and Conditions.
9.8 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, such term shall be severed, and the remaining provisions shall remain in full force and effect.
9.9 These Terms and Conditions form the entire agreement between the Promoter and the User in respect of the promotion and supersede any previous agreements or understandings.

10. General

10.1 A copy of these Terms and Conditions can be accessed from the Promoter’s website at www.smeg.com/za/promotions
10.2 These Terms and Conditions will be interpreted and construed in accordance with the laws of the Republic of South Africa. All information relating to this Promotion and published on any promotional material will form part of the Terms and Conditions of entry.
10.3 These Terms and Conditions (including any amendments made from time to time) and any policies referred to herein shall constitute the full agreement between the Promoter and the Participant and will be binding on the parties. No other warranty or undertaking is valid, unless contained in these Terms and Conditions.
10.4 As far as the law allows, all warranties and representations in relation to the Promotion not set out in these Terms and Conditions (whether express, implied or tacit) are hereby excluded.
10.5 The Promoter will not be liable for any misrepresentation and/or false expectation perceived by the Participant in relation to the Promotion and confirms that any illustrative images used in marketing material are for demonstration purposes only.
10.6 The Participant may not cede, assign or otherwise transfer any of its rights and obligations in terms of these Terms and Conditions to any third party.
10.7 If any term or condition contained herein is declared invalid, such term and/or condition will be deemed to be severed from the agreement and the remaining terms and conditions will remain in full force and effect.
10.8 No variation, addition, deletion, or agreed cancellation of these Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
10.9 No indulgence, extension of time, relaxation or latitude which any party may show, grant or allow to the other shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
10.10 The Promoter reserves the right to amend, modify, change, postpone, suspend or cancel this Promotion without notice at any time, for any reason which the Promoter reasonably deems necessary. In the event that the extended warranty cannot be honoured despite the Promoter’s reasonable endeavours, the Promoter reserves the right to offer an alternative of equal value.
10.11 The Promoter reserves the right to terminate the Promotion immediately and without notice. In the event of such termination, as far as the law allows, all participants acknowledge that they will have no recourse against the Promoter, its associated companies (directors, officers and employees), agents and suppliers, in respect thereof.
10.12 The Promoter reserves the right to disqualify any claim if fraud or cheating is suspected, including without limitation, through the manipulation of documentation or submission of falsified data.
10.13 By participating in this Promotion, participants agree to accept and be bound by these Terms and Conditions and hereby warrant that all information submitted to the Promoter is true, current, and complete.