Jobs and Careers at SMEG

JOB TITLE: Logistics Coordinator 

LOCATION: Hybrid with flexible hours – Office located at 590 Belleville Turnpike Bldg. 1 – Kearny, NJ. Two days a week remote - Three days a week on site

EMPLOYMENT CLASSIFICATION: FT/Non-Exempt 

SUPERVISOR: Logistics Manager

JOB PURPOSE: The Logistics Coordinator processes orders and oversees the cycle of order fulfillment.

ESSENTIAL JOB FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential. Receive and process orders from a multitude of customers, including but not limited to

major retailer chains, buying groups and wholesalers. Customers may at times require EDI.

1.     Logistics coordinator will need to have experience with EDI, including set up, orders and invoices processing. Makes sure orders are shipped on time.

2.     Communicates with customers about order status and payment. Creates invoices both in the accounting system and customers’ portals. Request payments when down-payment and payment in full are required before releasing products.

3.     Instructs warehouse to ship orders and to apply labels correctly. Orders labels when necessary.

4.     Obtains estimates for shipping costs and confirms bills match the initial estimate from the freight forwarder.

5.     Works alongside with supply chain coordinator by confirming future needs based on open sales orders.

6.     Works alongside with bookkeepers to verify charge backs, penalties and short payments. Support to dispute charges back is required.

7.     Other tasks required based on specific needs.

EDUCATION AND EXPERIENCE:

•      4 years college degree (Bachelor’s Degree).

•      3-5 years of experience in the same or similar role, in same or similar industry preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

•      Ability to work independently or as part of a team to accomplish work tasks.

•      Highly organized and process driven.

•      Detail oriented.

•      Ability to communicate effectively with all levels of the company.

•      Proficiency in Excel and SAP a must. 

OTHER REQUIREMENTS:

■             Languages English written and spoken

■             Office or other equipment: Computer, Fax, Phone, Copy Machine

■             License None

SUPERVISORY RESPONSIBILITY:

None.

ENVIRONMENT AND PHYSICAL DEMANDS:

This position will require frequent sitting, remaining in a stationary position 99% of the time, talking, hearing, typing, looking at a computer screen 80% of the time, ability to identify and distinguish colors, ability to focus and have depth perception; ability to use hands/fingers to handle or feel; occasional standing, walking, reaching, stooping, kneeling, couching, carrying, pushing and lifting up to 20 lbs. the work environment is quiet with occasional spikes in noise level due to activity in the office.

REQUIRED TRAVEL:

0%

This job description reflects management’s assignment of essential functions; it does not proscribe or restrict other tasks that may be assigned by management. Your signature below simply indicates your acknowledgement of receipt and understanding of this document.

BUSINESS HOURS:

Business hours: Monday – Friday – Hours start at 9am.

Work hours required: 8 hours per day, 40 hours per week.

Lunch break: 30 minutes mandatory – employee can choose to take 1 hour lunch break as long as he/she works 8 hours a day.

Attendance clock in place: employee is required to punch in and out, including while working remotely.

Job Summary:

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints in the Service Department. 

Supervisory Responsibilities:

·       None

Duties/Responsibilities:

·       Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

·       Collects and enters orders for new or additional products or services.

·       Dispatch technicians based on the location, appliances, fees and type of issue. 

·       Highlight lack of technicians in certain areas for service management to recruit one.

·       Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

·       Ensures that appropriate actions are taken to resolve customers’ problems and concerns. 

·       Review turnaround time and escalate to management. 

·       Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

·       Performs other related duties as assigned. 

Required Skills/Abilities: 

·       Excellent communication skills including active listening.

·       Appliance Service experience preferred.

·       Service-oriented and able to resolve customer grievances.

·       Proficient computer skills with the ability to learn new software. Knowledge of Microsoft Suite including Word and Excel. 

Education and Experience:

·       High school diploma or equivalent.

·       Customer service experience required.

Physical Requirements: 

·       Prolonged periods sitting at a desk and working on a computer.

·       Must be able to lift up to 15 pounds at times.