Here at Smeg, the health and wellbeing of our customers, our team and our third party carriers and engineers is always our top priority. We are closely monitoring the Coronavirus (COVID-19) situation as it unfolds and are continuing to adapt, following the guidance issued by the government and health authorities to help keep everyone as safe as possible.
The business has taken several precautions including cyclical working and we continue to closely monitor the pandemic situation. All customers requesting technical support from an engineer are being screened and appointments being booked as appropriate or pushed out to a future date where a customer is self-isolating.
The same advice applies to our home delivery services requiring delivery or installation into a chosen room, which will take place safely if not isolating or no sign of symptoms. In the event of isolation, our nominated home delivery carrier will confirm your options when they contact you or your customer. Both our staff and carriers are taking further measures in handling of product through the use of gloves during calls, deep cleaning vehicles regularly and drivers making use of hand sanitizer and hand washing regularly through the day.
A first stop for product questions, as ever, is our support portal, where customers may can troubleshoot queries.
If a customer is in warranty and requires an engineer then the number to call is 0344 557 9907 selecting option 1.
We currently hold good stock levels across the many of our ranges with our warehouse continuing to remain open with a reduced workforce where required. Some of our retailers have been forced to close due to the outbreak, so please check availability and delivery with them first. With regard to our flagship store, the team continue to work remotely so should you need to discuss an existing order or make a new purchase please contact our London store on 0344 5735573 or email [email protected]
We have a fantastic team who are working very hard in challenging circumstances to serve our customers and take care of one another. From our family to yours, please do not hesitate to contact us should you need us. Stay safe